Refund policy
At 1-800-BarberSupply.com, we want to make the return process as clear and straightforward as possible.
Defective Merchandise
Defective merchandise may be returned within 30 days of the purchase date.
After 30 days, the product may be covered by the manufacturer’s warranty. If you need help locating warranty information, contact us at Support@1-800-BarberSupply.com.
Items Damaged During Shipping
Shipping damage must be reported within 48 hours of delivery so we can document the damage and submit a claim.
Please keep the product, packaging, and shipping materials while your claim is being reviewed.
Items Ordered by Mistake
Items ordered by mistake may be returned within seven days of delivery if they are:
- Unopened
- In their original packaging
- Unused
- In resalable condition
The customer is responsible for return shipping, and a 15% restocking fee will be deducted from the refund.
Nonreturnable Items
For health and sanitation reasons, the following products cannot be returned after they have been opened or used:
- Razor blades
- Shears and scissors
- Shavers
- Combs
- Brushes
- Clipper guards
- Liquids and other personal-care products
An exception may be made when the item has a verified manufacturer defect.
How to Request a Return
You do not need a customer account to request a return.
Email Support@1-800-BarberSupply.com and include:
- Your name
- Order number
- Product you wish to return
- Reason for the return
- Photographs or video if the product is defective or damaged
We will review your request and provide return instructions.
Please do not mail a return until it has been approved. Unauthorized returns may be delayed or refused.
Approved Return Address
1-800-BarberSupply.com
90 Dayton Avenue, Suite 14
Passaic, New Jersey 07055
Receiving a return at this address does not automatically guarantee a refund. Returned merchandise must meet the conditions described above and will be inspected before a refund is issued.